Terms of service

Primetime Premier Productions LLC Terms of Service

Mailing Address: 6600 Sugarloaf Parkway STE 400. Duluth, Georgia 30097

Effective Date: January 8th, 2024

Table of Contents

Terms Applicable to the Purchase of Subscriptions to the Platform and Services:

Refund Policy: We do not offer refunds on any services rendered by Primetime Premier Productions LLC. All sales and transactions are final upon purchase.

Subscription Term & Termination: Our subscriptions are available on a flexible basis, allowing you to choose between monthly or annual plans. You have the freedom to terminate your subscription at any stage; however, termination will only become effective at the end of the current billing cycle.

Free Trials/Promotional Offerings: From time to time, Primetime Premier Productions LLC may offer free trials or promotional discounts, which are subject to availability and may be offered at our discretion. Such offers are designed to give you a glimpse into the value and quality of our services.

Auto-Renewal of Membership/Subscription: To ensure uninterrupted access to our services, all subscriptions will automatically renew at the end of each subscription period. If you wish to halt this automatic renewal, you must cancel your subscription before the end of the current term.

Termination/Cancellation of Subscription: You can manage your subscription preferences, including cancellation, through your account settings on our platform. Cancellation requests must be processed before the end of the current subscription term to avoid renewal.

Methods of Payment: Subscriptions and services can be paid for using credit cards among other accepted payment methods. The choice of payment method may vary and is designed to provide flexibility and convenience to our customers and/or subscribers.

Credit Card Terms and Taxes: By submitting your credit card information, you authorize Primetime Premier Productions LLC to charge your card for recurring subscription fees. All transactions are subject to applicable taxes as determined by local and federal laws.

No Responsibility to Sell Mispriced Services: In the event of a mispricing, Primetime Premier Productions LLC reserves the right to cancel or refuse orders for services listed at the incorrect price.

Use of “Payments” Functionality: All payment processing is conducted securely through third-party platforms, ensuring your transaction data is handled with the utmost security and confidentiality.

E-Learning Development Services:

Thank you for choosing our e-learning development services. We are committed to delivering high-quality educational content tailored to your needs. Please review the following terms of service regarding the timeline for reviewing work and the process for updates.

1. Review Timeline:

Upon completion of each stage of development (Alpha, Beta, Pilot, Gold), you will have a specified timeframe to review the work provided by our company. This timeline is crucial for ensuring timely feedback and progress.

  • Alpha Stage: 

During the alpha stage, the e-learning content is developed in a preliminary form. This stage focuses on creating the basic structure and content of the course. It involves brainstorming, research, and initial content creation.

Feedback is gathered from internal stakeholders, such as instructional designers, subject matter experts, and other team members, to identify areas for improvement and refinement.

You will have up to 3 days to review the preliminary e-learning content developed during the Alpha stage. Feedback gathered from internal stakeholders and team members will be taken into consideration for refinement.

  • Beta Stage: 

In the beta stage, the e-learning content is further developed and refined based on the feedback received during the alpha stage.

This phase involves testing the course with a small group of learners or beta testers to identify any issues or areas for improvement.

Feedback from beta testers is collected and used to make necessary revisions to the content, such as clarifying instructions, improving multimedia elements, or fixing technical errors.

Following the Alpha stage, you will have up to 3 days to review and provide feedback on the refined e-learning content during the Beta stage. This phase includes testing with a small group of learners or beta testers.

  • Pilot Stage: 

The pilot stage involves testing the e-learning course with a larger group of learners in a real-world setting.

This stage allows for further refinement and validation of the content, instructional design, and user experience.

Feedback from pilot participants is collected and analyzed to make final adjustments before the full implementation of the course.

After the Beta stage, you will have up to 3 days to review the e-learning course tested with a larger group of learners during the Pilot stage. Feedback collected from pilot participants will be analyzed for final adjustments.

  • Gold Stage: 

The gold stage represents the finalized version of the e-learning course after all necessary revisions and refinements have been made based on feedback from the alpha, beta, and pilot stages.

At this stage, the course is considered ready for full implementation and deployment to the target audience.

Upon completion of all necessary revisions based on feedback from previous stages, you will have up to 3 days to review the finalized version of the e-learning course before full implementation.

2. Update Policy:

If the review process extends beyond the specified timeframe for any stage, no further updates or revisions will be made to the requested scope of work. In such cases, you will need to submit a new order request to continue with any existing projects or to initiate additional updates. There will be no refunds of any deposits.

3. Implementation and Evaluation:

Following the Gold stage, the e-learning course will proceed to the Implementation stage and involves deploying the e-learning course to the target audience or organization.

This stage may include activities such as setting up the learning management system (LMS), enrolling learners, and providing access to the course materials.

Implementation may also involve training instructors or administrators on how to facilitate the course and support learners.

Subsequently, the Evaluation stage focuses on assessing the effectiveness of the e-learning course in achieving its learning objectives and meeting the needs of learners.

Evaluation methods may include surveys, quizzes, assessments, interviews, and performance metrics.

Feedback and data collected during the evaluation stage are used to identify strengths and weaknesses of the course and inform future improvements or updates.

4. Communication:

Clear communication is essential throughout the development process. If you anticipate any delays in reviewing the work or have any concerns regarding the timeline, please inform us promptly, and we will work together to address them.

By engaging our services, you agree to adhere to these terms regarding review timelines and updates. We appreciate your cooperation and look forward to delivering an exceptional e-learning experience. If you have any questions or require further clarification, please don’t hesitate to contact us at info@primetimepremier.com.

Content, Ownership, and Licensing:

Content, Ownership, and Limited License: All content made available through our services, including but not limited to videos, images, and text, is owned by Primetime Premier Productions LLC. Customers and/or Subscribers are granted a limited, non-exclusive license to use the content in accordance with these Terms of Service.

Platform, Services, and Content Use Restrictions: Customers and/or Subscribers are prohibited from using the platform and its content for any illegal activities, infringement upon copyright or distribution of unauthorized materials.

Availability of Platform, Services, and Content: While we strive to provide continuous access to our platform and services, we cannot guarantee that the services will always be available or uninterrupted due to maintenance, updates, or unforeseen technical issues. We are always improving our services. This means we may add or remove features, services, products, or functionalities; we will try to notify you beforehand, but that won’t always be possible. We reserve the right to modify, suspend, or discontinue the services (in whole or in part) at any time, with or without notice to you. Any future release, update, or other addition to the functionality of the services will be subject to these Terms, which may be updated from time to time. You agree that we will not be liable to you or to any third party for any modification, suspension, or discontinuation of the services or any part thereof.

Reservation of All Rights Not Granted as to Content, the Platform, and Services: Primetime Premier Productions LLC reserves all rights not explicitly granted to users, including but not limited to, all intellectual property rights associated with our services and content.

Digital Communication Solutions – SMS, MMS, Automated Voice Calls and Polling/Surveying

Consumer Data, Consents, and Legal Compliance for Messaging: By opting in to receive communications via SMS, MMS, Automated Voice Calls and Polling/Surveying, subscribers consent to receive messages from Primetime Premier Productions LLC. Subscribers have the option to opt-out at any time through specified keywords or via our website. Subscribers can opt in to receive communications from us through SMS, MMS, Automated Voice Calling and Polling/Surveying by replying “SUBSCRIBE”, “START”, “ADD”, “GO”, “BEGIN”, “CONTINUE”, “YES”, “OPT-IN”, etc. Subscribers can opt out by replying “UNSUBSCRIBE”, “STOP”, “QUIT”, “REMOVE”, “CANCEL”, “END”, “NO”, “OPT-OUT”, etc. For help, reply “HELP”. For more info, reply “INFO”. By submitting the form and providing your phone number, you consent to receive text messages from Primetime Premier Productions LLC and understand that you can unsubscribe anytime. Message frequency will vary. Messaging and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Support, Dispute Resolution, and Liability:

Support and Customer Service: We are committed to providing exceptional support for any technical issues or inquiries related to our services. Our dedicated team is available to assist you through various channels.

Dispute Resolution: Any disputes related to the use of our services will be resolved through arbitration, in accordance with the laws governing the jurisdiction of Primetime Premier Productions LLC.

Limitations of Our Liability: Primetime Premier Productions LLC shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our services.

General Terms and Conditions:

Updates to Terms: We reserve the right to modify these Terms of Service at any time. All subscribers will be notified of significant changes and will have the opportunity to review the updated terms.

Applicable Law: These Terms of Service are governed by the laws of the jurisdiction in which Primetime Premier Productions LLC is located.

Indemnity: Users agree to indemnify and hold harmless Primetime Premier Productions LLC from any claims, damages, or losses incurred from their use of our services.

Communications: We may contact users via email, SMS, MMS, or other means for service-related purposes.

Connectivity: Users are responsible for ensuring they have the necessary internet connectivity and equipment to access our services.

Confidentiality: We respect the privacy and confidentiality of our users’ information and will not disclose such information except as required by law.

Subcontractors: Primetime Premier Productions LLC may utilize subcontractors to provide certain services, with all subcontractors adhering to our confidentiality and security standards.

Publicity: User testimonials or feedback may be used for promotional purposes only with the user’s consent.

No Waiver: Failure to enforce any provision of these Terms of Service does not constitute a waiver of future enforcement.

By engaging with Primetime Premier Productions LLC, you acknowledge and agree to these Terms of Service. For any questions or concerns, please reach out to us at info@primetimepremier.com.